Refund policy

7-day return policy

We truly believe in the quality of the products we produce and take great pride in sharing these with our customers, including undertaking multiple quality checks prior to sending our product.

However, we do understand shopping online for your perfect size can be challenging and highly encourage customers to reach out to us prior to making a purchase so we can provide support and advice with sizing to help you make an informed choice. 

That said, if something’s not quite right, we’re here to help:

  • If your item is in original condition, unworn and has all original tags, hygiene stickers, packaging and is in perfect resalable condition, please contact us within 7 days of receiving your item to discuss a return.
  • After we receive and inspect your return and confirm it meets our return requirements, we’ll issue a refund for the purchase price minus a 15% restocking fee to cover original shipping and Shopify fees.
  • The expense of shipping the returned item will be at the customers expense.
  • Please note that we reserve the right to decline returns that don’t meet our standards, this includes if there is any scents or damage; in such cases, we’ll contact you to arrange return shipping at the customer’s expense if you wish to keep the item.
  • Please note all shipping costs and associated Shopify fees for returns are covered by the customer and are non-refundable.
  • At this time, we don’t offer exchanges, as we cannot guarantee sizes to remain in stock.
  • All sale items or orders purchased with a promo code are considered final and can’t be returned.
  • Please note there is no refunds available for Jewellery or SPF.
  • Please note as EAU bags are handmade from recycled nylon this can result in some minor irregularities, therefore we do not accept refunds for EAU bags with the following characteristics:
    • Pulls on the stitch line
    • Holes smaller than 5 mm
    • Variation in fabrication colours
    • Textural variances
    • Natural markings
    • Handmade size deviations
    • Weaving patterns
    • Thread ends
    • Fading over time
    • Slight shape variations
    • Surface texture

If you ever have questions, don’t hesitate to reach out, we’re always here to help.